Club Assit Pty Ltd
Enterprise wide Microsfot Dynamics 365 Implementation. Supporting platform development, Product ownership and end-to-end Change Management.
ERP Transformation
Key Results
Through sustained stakeholder management, key parties were consistently engaged, addressing concerns and aligning goals.
Despite Covid 19, all users are well-trained and supported, leading to smoother transitions and higher adoption of Dynamics 365 Finance and Operations.
Proactive planning and communication reduced operational
disruptions, ensuring business continuity during the implementation process
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Significant resistance as the business was moving from a heavily customised state-based solution to a no/low code, standard solution nationally.
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State warehouse teams coming off from a purely manual way of operations to a state-of-the-art advanced WMS environment, meant a huge skill and capability gap.
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Most impacted user base worked on the field providing roadside assistance to customers; engaging this group on a consistent basis without impacting overall productivity posed a huge challenge.
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Project had to be delivered in the middle of COVID-19 pandemic, across AUS and NZ
End user training strategy and plan needed a complete 180-degree shift to overcome pandemic impact.
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Enterprise wide business change readiness framework to prepare the business for the transition.
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Robust platform governance process established to ensure core product achieves desired buiness outcomes.
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Post go-live adoption framework to ensure chance sustenence.
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