National Sporting Organisation
Enterprise wide Microsfot Dynamics 365 CRM Implementation. Supporting end-to-end Change Management, Testing and Business Readiness
CRM Transformation
Key Results
Through sustained stakeholder management, key parties were consistently engaged, addressing concerns and aligning goals.
Despite Covid 19, all users are well-trained and supported, leading to smoother transitions and higher adoption of Dynamics 365 Finance and Operations.
Proactive planning and communication reduced operational
disruptions, ensuring business continuity during the implementation process
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Significant resistance as the business was moving from a heavily customised state-based solution to a no/low code, standard solution nationally.
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State warehouse teams coming off from a purely manual way of operations to a state-of-the-art advanced WMS environment, meant a huge skill and capability gap.
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Most impacted user base worked on the field providing roadside assistance to customers; engaging this group on a consistent basis without impacting overall productivity posed a huge challenge.
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Project had to be delivered in the middle of COVID-19 pandemic, across AUS and NZ
End user training strategy and plan needed a complete 180-degree shift to overcome pandemic impact.
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Enterprise wide business change readiness framework to prepare the business for the transition.
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Robust platform governance process established to ensure core product achieves desired buiness outcomes.
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Post go-live adoption framework to ensure chance sustenence.
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